Want to Keep Internal Customers Happy the Estée Lauder Way?

Laure Toscano, Head, Global End User Services, The Estée Lauder Companies.

Laurie Toscano, Head, Global End User Services, The Estée Lauder Companies.

TUNE IN TO BOLD TALK BUSINESS RADIO—Tuesday, August 9 at 1 PM—for customer service wisdom from Laurie Toscano, Head, Global End User Services for The Estée Lauder Companies, Inc.  Laurie oversees world-class technical support and delivery of IT Services to more than 35,000 internal users working in 30+ global brands in 4 regions, including 52 countries, by speaking 16 languages—and her team achieves industry-leading metrics.

If you’re wondering what’s behind that world-class service, tune in to Donna Anselmo’s BOLD TALK Business Radio—with Pete Anselmo as co-host—for the inside scoop! Find us at www.1060WMEL.com and select “Listen Live” in the menu bar. Or if you are in Central Florida, tune your radio to AM 1060 WMEL. Let’s talk!

P.S.  If you miss our live broadcast, feel free to visit our blog archive at BoldTalkBusinessRadio.com later in the week, when you can listen to the recording.


Preparing to Launch the Next Gen of Aerospace Techs

Greg Cecil poses in front of his own photo at the Space Shuttle Atlantis exhibit at the Kennedy Space Center


At BOLD TALK Business Radio, we designate the first Tuesday of every month to Space Talk. This week’s Space Talk Tuesday segment  goes live at 1:06 PM, as we welcome Gregory N. Cecil, M.A.S., author and former Space Shuttle Aerocomposite Technician, to our interview format. CEO of Aerostem Consulting, Greg is the only Florida State Certified Educator and Nationally Certified Aerospace Technician in the nation.

You might wonder why a Business Talk Show dedicates so much time to Space Talk. Consider this: Space is big business! Industry trends show a robust satellite launch market and our national space program’s imminent return to human spaceflight. We are committed to keeping listeners informed about space project initiatives and progress, as well as the link between space exploration, industry and business results.

During our interview, you’ll hear facts that underscore the need for training a labor force—particularly aerospace technicians—to support growing aerospace endeavors. Did you know that by 2022, projections predict there will be FIVE Human Space Flight programs, both government and commercial, launching from Kennedy Space Center? Cool beans! especially for those of us living on Florida’s beautiful Space Coast.

According to the U.S. Bureau of Labor Statistics, the median annual salary of an aerospace technician was $62,680 in 2013;  In April of 2015, SpaceTEC®, the National Science Foundation’s National Resource Center—which promotes and educates candidates for technical employment—launched a nationwide outreach program called Schools-to-Space®. The program is designed to provide secondary school STEM educators the tools to teach space, with an emphasis on the role of a Nationally Certified Aerospace Technician®. We believe this effort will lead to growth and advances in the aerospace and aviation industry. And that’s good news for job seekers, the Space Coast regional economy, and the U.S. economy, as well.

Tune in Tuesday, August 2, 2016 at 1:06 PM, for a peek behind the scenes at issues involved with preparing the next generation of aerospace technicians, and other cool news about the aerospace industry. You can listen live from anywhere at www.1060wmel.com by clicking the LISTEN LIVE button at the top menu bar. If you miss the live broadcast, visit the Bold Talk Business Radio Archive for on-demand listening at your convenience. We’re here for you!

Let’s talk!



Talking with Florida Today Business Editor Wayne Price

Wayne Price at WMEL StudioFLORIDA TODAY BUSINESS EDITOR WAYNE PRICE in the WMEL broadcasting studio. (Note this photo was taken when Wayne appeared for a previous interview on another show at WMEL.  Photo credit: Laurene Trent)

635597717291353192-WaynePrice-CroppedFlorida Today Business Editor Wayne Price joined Bold Talk Business Radio July 19th, 2016, to discuss trending news in Central Florida and issues of concern in the news media, such as the interplay of digital media and print media when it comes to article selection.

Wayne says his passion for small business leaders, business issues, and entrepreneurs developed while growing up in a family of small business owners. Wayne writes copy, produces video, and covers a variety of business topics every week in Florida Today. If you have business news of interest, email Wayne at wprice@floridatoday.com with your story and your thoughts on why your news belongs in his publication. Also, pitch business story ideas to Bold Talk Business Radio by emailing: donna@boldmarketingsolutions.com. Let’s talk!

Hear Wayne’s interview:

Our Content Experts Bless Our Listeners with Deep Insight

We are grateful to our guests for the wonderful insight and spirit they share with us and our listeners. Below are the names of each of our guests and the dates of their appearances. You can hear their interviews by clicking on our Radio Archive. There’s a link in the navigation bar and the image in the side bar.   Several guests have joined us on several occasions. (Thank you, thank you, thank you for sharing your time and wisdom.) While these interviews are each noted on the Archive page, placing the names of our content experts in this blog article makes them searchable on our site. (It seems the search widget only searches blog articles, not static pages. We learn something new every day.)

BOLD TALK Business Radio is pleased to provide a dynamic archive of past broadcasts. Sadly, not every interview was recorded and saved. Still, you now can find close to 100 interviews (actually 89 had been posted in our Archive at the time of this writing) with a few recent shows waiting to enter our Archive and more to come). Check back for updates on who appears on future editions of our educational broadcast.

Below is a list of content contributors and the dates their show aired. See guests you’d like to hear from? Listen On Demand to interviews in the Archive. That page is  organized by show date, most current interview appears at top.

In Alphabetical Order,  Content Contributors  Over the Year have Included (but are not limited to) …

MICHELLE ANTON, Author, The Weekend Entrepreneur: July 27, 2009

ELIZABETH ANSELMO, Direct marketer at the time of her interview. She now teaches high school students:  June 20, 2009

ELAINE BARTLETT, Interior designer, feng shui expert and spiritual coach:  April 23, 2016

CAROL BESS, ESQ, Attorney specializing in foreclosure defense and bankruptcy:  December 6, 2009

GARY RYAN BLAIR, Sales consultant:  August 22, 2009

ALLISON BOGART, Certified internal auditor, information technology auditor, and fraud examiner:  October 17, 2009

EDWARD G. BROWN, Co-founder, Cohen Brown Management Group, author of The Time Bandit:  February 16, 2016

LUZ CHOUI, Founder, Sojourns Travel:  April 25, 2015

JAY CHANDRAMANI, Co-founder, Jaycon Systems:  May 2, 2015

ELAINE CHRISTINE, Ph.D., Author, Peace Prophecy 2013 (part of the Star Child Trilogy) and Spiritual Entrepreneur bringing Peace to Every MindTM:  May 2, 2009

Director of center planning and development, Kennedy Space Center:  May 3, 2016

GRACE CONTE—Executive vice president, Portnoy Messenger, Pearl & Associates:  March 22, 2016

ELLEN COOPERPERSON, Founder, Corporate Performance Consultants: J une 26, 2010, and June 6, 2009

PAUL F. DALEY, bankruptcy attorney, Viera, FL

SCOTT DENNISON, Internet marketing strategist:  August 14, 2009

FRANK DiBELLO, President, Space Florida:  January 19, 2016

JOSEPH DiPRIMA, Founder, DiPrima Construction Corporation:  March 7, 2015

GARY DOUGLAS, Founder, Access Consciousness:  April 12, 2016

DEBBIE FEATHERSTON, Founder, Your Workplace Partners and Host, Your Career (EFS-TV):  January 12, 2016 (and other dates not available in this archive.)

ANDREA FEINBERG, Master business coach:  February 15, 2015

GRACE FREEDSON, Literary agent:  July 25, 2009

BETH GITLIN, Founder, Global Passages:  July 19, 2011

JEFF GOINS, Author and blogger:  April 4, 2015

MICHAEL GOLD, Director of operations and business growth, Bigelow Aerospace:  April 5, 2016

ALEXANDER GORDIN, International business expert:  September 1, 2011

EVAN HACKEL, Leadership consultant and author, Ingaging Leadership author:  March 1, 2016

JOHN HARPER, President, AM 1060 WMEL Talk Radio:  August 19, 2009

CAROLYN HEWITT, Franchise consultant:  March 30, 2009

NADIA LINDA HOLE,  M.D., Qi Gong Master and Doctor of Oriental Medicine:
May 2, 2015

MATTHEW HORN, Attorney, Legal Services Link:  June 28, 2016

BEN HOWARD, Senior vice president of Provident Films:  February 23, 2016

DR. DIANE KRAMER, Professor emeritus, clinical psychologist, president, Peak Skills Learning Systems, Inc.: June 21, 2016,  March 15, 2016, April 4, 2015, December 27, 2015, October 23, 2010, and July 17, 2010

STEPHANIE LEIBOWITZ, Business and cultural anthropologist, and founder, Cultural Insights:  January 16, 2010

STACY LUFT, Founder, CF Grow:  September 5, 2010

JONATHAN LACK, Attorney, real estate broker (Waterview Realty) and title company owner:  April 12, 2016

ROZ LANTHORNE, The Zen of Clean: July 11, 2009

DR. PAUL LEE, Founder, Curely: January 26, 2016

KARL LIEB, Ph.D., Management Consultant: March 21, 2015

ALEX MOSOIU, Director of national marketing, Family Christian Stores nationwide:  February 23, 2016

TIM MUTH, Instructor, Florida Institute of Technology,  July 20, 2011

JEAN NEWELL, RADIO REALTOR®, and Founder, Your Hometown Solution:  January 12, 2016, April 11, 2015, July 18, 2009

CHARLES NEWMAN, Expert in international business development:  September 8, 2011

DANA OLIVER, Author, Mantra Design! Innovate, Buy or Die:  March 8, 2016

EDNA PATTEN, Personal image consultant:  August 3, 2009

LISA RENEE POMERANTZ, ESQ., Business/Corporate Attorney:  February 9, 2016

WAYNE PRICE, Business editor, Florida Today:  March 22, 2016

LORI READER, Designer, Loveable Look-A-Like Dolls:  July 18, 2009

JASON RHIAN, Senior Editor, SpaceflightInsider.com, an online space journal: June 7, 2016, March 1, 2016, February 2, 2016, January 17, 2015 (and other segments not saved to this archive)

LHEA SCOTTO-LAUB, Founder, Quantum Career Resources:  October 24, 2009

JOSEPH D. SERIO, Ph.D., Author and leadership consultant to law enforcement agencies, among others:  December 20, 2014

ALEC SOLOMITA, ESQ., Bankruptcy attorney:  February 23, 2016

ADAM TIMM, Stress management consultant:  January 10, 2015

STEVEN C. THOMAS, ESQ., Business attorney:  November 14, 2009

DR. DAVE WORRELLS, Professor of aeronautics at Embry Riddle Aeronautical University Worldwide:  June 7, 2016

JOHN VILLINGER, Founder and vice president, TechShot Inc.:  July 5, 2016

CHUCK VOLLMER, Author, Jobonomics:  July 24, 2010

RUSSELL WEIGEL, Author, Capital for Keeps: Limit Litigation Risk while Raising Capital:  March 29, 2016, April 25, 2015, March 28, 2015, February 28, 2015, January 1, 2015

TREVOR WRY, Founder, Inflow Health Systems:  May 9, 2015

JAY YADON, Founder, Resort Share, and other multi-million-dollar companies: February 9, 2016

THE FOLLOWING SUBJECT MATTER EXPERTS ALSO APPEARED ON BOLD TALK BUSINESS RADIO AND ARE MUCH APPRECIATED. Their interviews were stored for this archive, and we miss their content!

PAUL F. DALEY, ESQ, Bankruptcy Attorney, Viera, FL:  2014 and 2015

CAROL HEUSER, Virtual Assistant, Founder CMA Services: 2014

NELSON GARCIA, Engineer: 2015

DR. JEANNE MAGUIRE, Doctor of Oriental Medicine and licensed acupuncturist: 2015

BRENDA MULBERRY, President and Founder, Pike Products/Space Shirts®: 2014, 2015

WILLIAM R. NORRIS, President and CEO, Florida Business Bank: September 2015

BRUCE REEDER, Senior Vice President, Senior Lender, Florida Business Bank: September 2015

And many other wonderful expert contributors  🙂


BOLD TALK is Success Radio

Every week BOLD TALK Business Radio broadcasts insight, strategies, tips and tools for success across Central Florida via the airwaves of AM1060 WMEL. We also reach listeners across the nation, and across the world through our live internet stream.

When in Central Florida, listen live at AM 1060 WMEL. Or listen to our Internet stream from http://www.1060WMEL.com. And visit the BOLD TALK archive for access to recent segments or find them right here on our own site archive.

Host Donna Anselmo established this talk radio show in 2009 to help business leaders, professionals, job seekers and the community enjoy more success and satisfaction in life and work. In 2014, the show transitioned to a one-hour format that typically features guest experts, success tips, marketing moments and book recommendations.

Every week, we introduce business rock stars, presenting our monthly “Space Talk” segments with rocket scientists and other space experts, and thought leaders in fields as diverse as sales, finance, performance, customer service, human resources, learning, psychology and professional development from week to week.

We love learning and growing along with our listeners and helping to build the body of information relevant we know is so relevant to success and satisfaction in life and work. Please visit the radio archive on this blog to access past interviews on a wide variety of business topics. If you are a listener with questions on a business problem and would like more information or help growing your business, please contact us.

If you are a business expert and wish to share your expertise with our audience, please contact us. We look forward to hearing from you.

And remember to Tune in Tuesdays from 1:06 PM to 1:59 PM EST for the best in broadcast business media.