Laurie Toscano, Head, Global End User Services, The Estée Lauder Companies.

TUNE IN TO BOLD TALK BUSINESS RADIO—Tuesday, August 9 at 1 PM—for customer service wisdom from Laurie Toscano, Head, Global End User Services for The Estée Lauder Companies, Inc.  Laurie oversees world-class technical support and delivery of IT Services to more than 35,000 internal users working in 30+ global brands in 4 regions, including 52 countries, by speaking 16 languages—and her team achieves industry-leading metrics.

If you’re wondering what’s behind that world-class service, tune in to Donna Anselmo’s BOLD TALK Business Radio—with Pete Anselmo as co-host—for the inside scoop! Find us at www.1060WMEL.com and select “Listen Live” in the menu bar. Or if you are in Central Florida, tune your radio to AM 1060 WMEL. Let’s talk!

P.S.  If you miss our live broadcast, feel free to visit our blog archive at BoldTalkBusinessRadio.com later in the week, when you can listen to the recording.